Privacy Commitment

This section clarifies the terminology used throughout this policy to ensure full understanding of our practices and your rights.

We collect information necessary to deliver our AI solutions effectively while respecting user privacy and security.

We obtain certain data directly from users to personalize and improve our service offerings.

• Contact details, such as email addresses and phone numbers for communication purposes.
• Business information necessary for AI integration tailored to your operational needs.
• Feedback and requests submitted through our website elune.lyluna.info.
• Credentials and user preferences when registering or accessing secure service portals.
• Data provided during support interactions ensuring timely assistance.
• Customized data sets supplied by clients to develop AI models specific to their operations.

Beyond user submissions, some data is collected automatically to enhance functionality and security.

• IP addresses and browser types to detect potential security threats.
• Usage statistics tracking how our AI tools are engaged within client business systems.
• Error logs to identify and rectify software issues promptly.
• Device information including operating system versions when accessing our services.
• Cookies and similar technologies supporting session management and preferences.
• Location data when necessary to optimize service deployment within Singapore and beyond.

Elune collaborates with trusted third parties to ensure comprehensive AI service delivery with adherence to data protection standards.

• Cloud infrastructure providers hosting our AI platforms, maintaining strict confidentiality.
• Analytics services assisting in improving service usability and performance.
• Legal and compliance consultants supporting responsible data handling procedures.

Data collected is utilized for specific, transparent purposes aligned with enhancing our AI services and client satisfaction.

• Designing and maintaining AI software that aligns with client-defined operational goals.
• Personalizing service integrations to fit unique business processes.
• Improving security protections across our software and infrastructure.
• Conducting research and development to innovate AI capabilities responsibly.
• Providing customer support and handling inquiries efficiently.
• Complying with applicable legal and regulatory obligations in Singapore.
• Managing user accounts and access to secure features.
• Communicating updates regarding service improvements and changes.

Processing of personal data is governed by legal bases to uphold user rights and legal compliance.

• Performance of contract when delivering AI development and integration services.
• Legitimate interests pursued by Elune to ensure security and service quality.
• Compliance with legal obligations under Singapore's data protection laws.
• Consent obtained where necessary for specific marketing communications.

Cookies are used on elune.lyluna.info to enhance user experience while respecting privacy preferences.

We utilize session cookies to enable website functions and persistent cookies for remembering preferences.

Categories include essential cookies for operation, analytics cookies for usage insights, and marketing cookies to tailor communications.

Users have the option to manage cookie settings through their browser preferences and website tools.

Learn more about our cookie practices in the full Cookie Policy available on our website.

We share data with third parties only when necessary for service provision and under strict confidentiality agreements.

• Service providers assisting with AI infrastructure and technical maintenance.
• Legal authorities where required by law or to protect rights and security.
• Partners involved in delivering integrated AI solutions tailored to clients.
• Security vendors monitoring threats and breaches.
• Analytics service firms analyzing anonymized data to improve offerings.
• Marketing agencies with user consent for communication purposes.

Data may be transferred internationally to support cloud services and global AI research collaborations.

Elune employs data transfer agreements and safeguards compliant with Singapore law to protect transferred data.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements.

User accounts and related data are maintained while the user remains active and for a reasonable period afterward.

Communication records are kept to provide consistent support but deleted after no longer required.

System logs are archived and regularly reviewed to ensure operational security.

Upon request or when no longer needed, personal data is securely deleted using appropriate methods.

Elune implements appropriate security measures to protect user data from unauthorized access, alteration, or disclosure.

• Encryption technologies safeguarding data during transmission and storage.
• Access controls limiting data handling to authorized personnel only.
• Regular security audits and incident response plans to address vulnerabilities swiftly.

Users have rights relating to their personal data and how it is processed by Elune.

• The right to access and obtain a copy of their personal data.
• The right to request correction of inaccurate or incomplete data.
• The right to object to or restrict certain data processing activities.
• The right to request deletion of personal data under specific circumstances.
• The right to data portability where applicable.
• The right to withdraw consent at any time without affecting prior processing.
• You have the right to request restriction of processing of your personal data under certain circumstances as outlined by applicable data protection laws.
• You can withdraw your consent at any time where processing is based on your consent, without affecting the lawfulness of processing before its withdrawal.

This section outlines how elune complies with the European Union’s General Data Protection Regulation (GDPR) to protect user data and privacy.

GDPR applies to all individuals located in the EU whose personal data is processed by elune, irrespective of the company's location in Singapore.

• Lawfulness, fairness, and transparency in data processing activities performed by elune.
• Purpose limitation by collecting data only for declared, explicit, and legitimate purposes.
• Data minimization by obtaining only data necessary for the intended purposes.
• Accuracy measures to keep personal data up to date and correct as necessary.

If you believe that your rights under GDPR have been infringed, you may lodge a complaint with a supervisory authority located in the EU member state of your residence or place of work.

You can submit requests to access, rectify, erase, or port your personal information by contacting us through the details provided in the contact section.

[email protected]

We aim to respond to all data rights requests within 30 days, in compliance with regulatory standards.

Elune may use your contact information to send marketing communications about its AI solutions and services. You can opt out of such communications at any time.

To unsubscribe from marketing emails, simply click the unsubscribe link included in each email or contact support.

Elune does not knowingly collect or solicit personal data from individuals under the age of 18 without parental consent.

Our website may contain links to third-party services or websites. We are not responsible for the content or privacy practices of these external sites.

Elune reserves the right to update its privacy policies as needed. Changes will be posted on our website with an updated effective date.